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Canvas Connectivity Issues (09.03.13)

Users cannot log in to Canvas at this time. OIT is actively researching the problem and will have it solved as soon as possible.

Update:

You should now be able to log in to Canvas – both from on campus and from home. While the details are still sketchy, it is clear that the problems we encountered today were not Canvas’ fault.

Problems between the Internet2 and Amazon Web Services caused the problems we saw with Canvas this morning; Instructure engineers developed a work around to that problem.

However, one of AU’s internet service providers encountered traffic congestion and connection problems after that problem was fixed. OIT’s network staff monitored the situation throughout the day; they were able to develop a work-around that re-established the connection to Instructure late this afternoon.

We apologize for the inconvenience you and your students experienced today. Please don’t hesitate to contact me if you have questions.


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