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Canvas Conferences via Big Blue Button and Chrome 27

From Instructure:

We’re passing along a troubleshooting tip from our friends at Big Blue Button this morning. Here’s the quick version: Chrome 27 includes a new security provision that adds a second prompt users must click to allow BBB to access their webcam and microphone when joining a conference.

And here’s the longer version, from BBB:

Last week when Google updated Chrome to version 27, they added a prompt in Chrome for permission to access the user’s webcam in microphone.

Canvas users will see the prompt appear just below the address line (see screen shot below).

chrome_bb_1

This prompt is in addition to the Flash Security Manager which prompts for access to the webcam in microphone (shown below).

chrome_bb_2

Google indicates they added their own prompt to Chrome for greater security.

Bottom line: users now need to accept two prompts to grant BigBlueButton access to their webcam and microphone.

Most users will see the second prompt appear, but in case you get a support request where a user states that can’t access their microphone in Canvas conferences anymore, check to see if they are using Chrome and haven’t given permission.


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