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Canvas Chat Tool Disabled

From Instructure:

We’ve had several problems with our chat feature over the past few months. Chat in Canvas is powered by a third-party tool, but it’s our responsibility to make sure it works. We are sorry for the frustration these problems have caused for students and instructors lately. This isn’t acceptable, and we’re going to fix it.

We are actively seeking a new chat tool. We will re-deploy chat by the end of the year at the latest, but we plan to have good news for you much sooner.

For now, we are turning off the chat tool in Canvas. We think it’s better to remove the feature entirely and tell you why than to leave it in when we can’t vouch for its performance.

We suggest using Etherpad collaborations (which include a chat component) as a temporary stand-in while we’re working on a new chat tool. This isn’t a perfect solution, but it should be an adequate workaround for many situations.

Google Talk is a possible alternative (http://www.google.com/talk) and at Auburn, Adobe Connect is available. See this page for more information: http://www.auburn.edu/img/connect/policies.html .

Contact IMG if you have questions or concerns.


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