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Uploading “Portrait” Videos in Canvas

Today we’ve encountered an issue with students uploading videos into Canvas using the Media Recording tool. They recorded the video in Portrait mode (see image below for details). Although the upload process works fine, the instructors are unable to view the videos. One of the students re-recorded the video in Landscape mode and the instructor was able to view the submission without issue.

We’ve submitted the bug to Canvas, but have no ETA on a fix. In the mean time, please ask your students to record/submit all videos in Landscape mode.

Portrait VS Landscape

Portrait VS Landscape

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