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Panopto Bug Alert: Panopto for Windows Silent Failure

From Panopto:

We wanted to let you know about a bug we’ve discovered in Panopto for Windows. Specifically, in all 5.2.1 builds of the Panopto for Windows client, we’ve discovered that USB webcams can occasionally send corrupted video data and a fault in our error handling can lead to the Panopto application silently crashing.

What is the impact?
Any 5.2.1 version of the Panopto for Windows client may experience a silent failure in recording with USB webcams.

Are users who upgraded to Panopto for Windows 5.3 affected?
No. Any users with a 5.3 version of the recorder is not affected.

How do I resolve this issue?
Download and install the current version (5.3.0.34848339) of Panopto for Windows. Follow these instructions for more details: https://support.panopto.com/articles/Documentation/installing-windows-recorder-1


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