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Summer and Fall 2016 Classes Available

March 21st, 2016 IMG Posted in Canvas Comments Off on Summer and Fall 2016 Classes Available

Summer 2016 and Fall 2016 classes are now available in Canvas. If you do not see your class: Please check with the schedule builder in your department to make sure you have been listed as the instructor of record in Banner.

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New User Interface for Canvas Beginning Dec. 16th

December 2nd, 2015 IMG Posted in Canvas Comments Off on New User Interface for Canvas Beginning Dec. 16th

Instructure plans to roll out a New User Interface (UI) for all Canvas users in 2016. Auburn will make the switch to the New Canvas User Interface between semesters, on December 16, 2015.

Please note: ALL functionality within Canvas will remain the same; it is ONLY the UI that is changing.

Navigation using the new UI is quite different from what you are used to; we encourage you to take time to work with the new UI before Spring Term starts.

A webpage with a preview of Auburn’s version of the New User Interface is available.

More Information from Instructure:

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Canvas e-mail and addresses

August 28th, 2015 IMG Posted in Canvas Comments Off on Canvas e-mail and addresses

From Instructure regarding and addresses:

Canvas now verifies incoming mail sender addresses against the address originally sent from a Canvas notification. This change may affect institutions that may use an additional email from their mail account, such as and; any replies originally sent from Canvas with the simple domain would be returned to Canvas as the additional domain. If users are not able to view their email replies in Canvas, their account may have been affected by this email verification where Canvas cannot recognize both mail accounts as the same user. Users can update their email address for notifications in their Canvas user account and match the email with the incoming mail sender.

This change resolves a fixed bug in Canvas:

Explanation: When a user received a notification that can be used to reply (such as conversations and discussions), the user was able to forward the notification to a third-party user, who could reply to the email and have the reply appear in Canvas. This behavior allowed people other than the original user to reply to the notification and occurred because Canvas was not verifying the incoming mail sender. Canvas code has been updated to verify incoming mail and not allow replies from third-party senders with a different email address.

Additionally, this change also resolves extraneous email invitations that can be created through social networks such as LinkedIn. Canvas email notifications are viewed as an individual contact that can be invited to join these social networks. Canvas notifications are also picked up as a contact when a social network asks to review email addresses in a user’s address book and send invitations to non-enrolled users.

I notice that your account matches the situation described in the release notes, as you have both your … and … addresses listed. My guess is that this is happening because your *sending* email address (as configured in your email client) does not match the email address to which we sent the specific notification message to which you’re replying. Your sending address seems to be the … address (based on the emails you’ve sent in connection with this case). I’m guessing that the situations in which you can’t get your emailed message-replies to go through happen when you are replying to the version of the notification message that we sent to your “…” address.

You currently have your account configured so that we’re sending a copy of each notification you receive to each address. Would it cause any problems for you to disable the notifications to the address so that we only sent messages to the address? That way, you could reply to any notification you received without having to worry about which address we sent that particular copy to.

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Student Self-Help

June 2nd, 2015 IMG Posted in Canvas, Panopto, Training Comments Off on Student Self-Help

  1. Before delving into the issue, please contact your instructor. Sometimes something may not work in Canvas and it’s because the course/assignment/file/quiz isn’t published or it’s a broken link. There’s nothing we can do in these situations as your instructor will need to publish the item(s) or fix the link.
  2. If your instructor says everything is correct, then try basic computer maintenance, which fixes most issues. This is especially important if it works on another computer or no other students are having trouble.
    1. Update the computer. Windows or Mac
    2. Ensure both Flash (for Canvas) and Silverlight (for Panopto) is installed and up-to-date
    3. Try clearing the cache: Windows or Mac
    4. Try Firefox (Canvas in particular works best in Firefox)
  3. If you need help on how to do a task, please try the online student help:
    1. Auburn’s Canvas Help or General Canvas Support
      1. If the issue persists, file a help ticket directly through Canvas (Help > Report a Problem)
    2. Auburn’s Panopto Help or General Panopto Support
      1. If Panopto is requiring you to log in, then you’re not accessing Panopto through Canvas or are using a unsupported browser. Be sure to click “Panopto Recordings” within Canvas and to use Firefox.
  4. If none of the above helps, e-mail the information to IMG.

    Please be sure to include the following:

    1. Your username as well as your instructor’s
    2. Course information (i.e., ENGL-1100-002)
    3. Computer information (browser, PC/Mac, wifi/wireless)
    4. Steps taken so far (cleared cache, updated browser, etc)
    5. Issue in detail (especially any error codes or screenshots, if possible)
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Upcoming change with Canvas and Etherpad

May 18th, 2015 IMG Posted in Canvas Comments Off on Upcoming change with Canvas and Etherpad

On June 6, 2015, Canvas will no longer host new Etherpad collaborations because Etherpad cannot integrate with Canvas user authentication. Users that have links to existing collaborations will see a warning message notifying them to migrate any necessary content before August 8, when all Etherpad collaborations that are hosted by Canvas will be permanently deleted. As a product alternative, users can also create Google Docs collaborations in Canvas.

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Panopto move to the Cloud is complete – please read for important information

May 12th, 2015 IMG Posted in Canvas, Panopto Comments Off on Panopto move to the Cloud is complete – please read for important information

The Panopto engineers have completed the move to the Cloud. Everything will work as it did, but please read the following information and update any browser shortcuts:

  1. You’ll find Auburn’s instance of Panopto online at this address:
    1. Please choose Auburn for the log on; you’ll be taken to the AUthenticate page. Log in with your AU Username and Password.
  2. Please Note: You MUST update the recorder before recording to
    1. Log in through the website or through Canvas, either one
    2. Click the green Create button
    3. Download & install the appropriate recorder. If you are not sure which version of the recorder you have, go ahead and download and install the Recorder from the Create button:
      Latest Recorder versions:
      PC – 4.8
      Mac – 4.7
  3. Canvas/Panopto integration has also been moved; everything that was in a Canvas/Panopto folder is still available.
    1. NOTE: Because only new content was migrated, individual  files that were moved from one folder to another between March 11 and May11 will not appear in the correct folder: You’ll have to move them again. The procedure is the same as it was.
    1. Change the server address to:
    2. Click the Save button
    3. Click “Log in with Auburn” – you’ll see the AUthenticate page open in the Panopto box
    4. Use your Auburn Username and Password (NO: You do not have to add auburn anymore) to log in

Please call IMG with any problems or questions you may have: 844-5181.

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Canvas’s New Login Page

May 8th, 2015 IMG Posted in Canvas Comments Off on Canvas’s New Login Page

Beginning Monday, May 11, those of you who go directly to Canvas ( will see a new log in page; it will look something like the image below. Those of you who use the link to Canvas in AU Access will see no difference.

The new log in page is required for the new authentication process Auburn has adopted.

Canvas's New Login

Canvas’s New Login

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Lockdown Browser and Languages

January 5th, 2015 IMG Posted in Canvas, Respondus Comments Off on Lockdown Browser and Languages

We recently recieved a question regarding the Lockdown Browser and non-English keyboards. I contacted Respondus and this is their workaround:

Switching between different keyboards such as English and Russian, is feasible in LockDown Browser. However, for Windows systems the students may need to change the modifier keys as certain key combinations are blocked for security reasons.

Prior to starting LockDown Browser, students can go to Windows 7->Control Panel->Region and Language->Keyboards and Languages->”Change Keyboards…”->Advanced Key Settings->”Change Key Sequence” to change to a key sequence that is not blocked. (Windows 8/8.1 settings may be slightly different from Windows 7/Vista.)

For LockDown Browser-Mac, students can go to System Preferences->Keyboard->Shortcuts->Input Sources.

We suggest the instructor provide the students with a LockDown Browser-required practice quiz so students can test the input language switching prior to taking an exam. Ideally, we suggest two copies of the practice quiz, one without and one with the LockDown Browser requirement so students can check the settings with Internet Explorer first followed by LockDown Browser. (LockDown Browser uses the same system components and settings, which also makes up IE on Windows.)

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Exciting news from Canvas – Canvas Commons

December 10th, 2014 IMG Posted in Canvas Comments Off on Exciting news from Canvas – Canvas Commons

Canvas CommonsMeet Canvas Commons

From Instructure:

After careful consideration, we are excited to welcome your school as a beta user of Canvas Commons! As a beta user, you will have the opportunity to contribute to the start of what will be a collaborative community for educators to share and use the best educational resources.

Note: Auburn users will only be able to share with other Auburn users at first. – KMc

Watch the Commons Overview Video


Upcoming Dates

Sunday 12/7
Commons will be available on your test account.

Sunday 1/11

Commons will be on in your production account by default.

Got a question?

Visit the Canvas Guides for more information about how to use Commons.

Sign up for the Commons Newsletter and get the latest updates on Commons’ features and resources:

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Front Page as the Home Page in Canvas

August 14th, 2014 IMG Posted in Canvas Comments Off on Front Page as the Home Page in Canvas

You can choose which page you want as the Front Page in Canvas. However, the page must be published before you’re able to select it as the Front Page. Help on choosing the Front Page is available online.

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