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Auburn authentication issues affect Canvas access

November 16th, 2015 IMG Posted in Canvas Status Comments Off on Auburn authentication issues affect Canvas access

Auburn is experiencing authentication issues; users cannot log in to Canvas at this time. OIT is aware of the problem.

The authentication issues have been resolved and users are now able to log into Canvas.

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Crocodoc issues fixed (09.11.2015)

September 11th, 2015 IMG Posted in Canvas Status Comments Off on Crocodoc issues fixed (09.11.2015)

From Instructure:

The Crocodoc service is still returning errors. Our DevOps team has engaged with Box Support (Box now owns Crocodoc), and we continue to wait for a response. You can also track their progress on the Box status page here: status.box.com.

Box has updated their status page at status.box.com and indicates that the Crocodoc service is officially back up and running. We’ll continue to closely monitor the service and we’ll let you know if we detect any further problems.

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Canvas Maintenance Tuesday, June 23rd (Unavailable for Two Hours)

June 16th, 2015 IMG Posted in Canvas Status Comments Off on Canvas Maintenance Tuesday, June 23rd (Unavailable for Two Hours)

From Instructure:

We’ll be performing maintenance on your Canvas instance on Tuesday, June 23rd starting at 1:00 AM CT. Your users will not be able to access Canvas for up to 2 hours (until 3:00 AM CT). We hope that this maintenance will take less time than estimated; a maintenance page will be displayed to users while Canvas is not accessible.

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Canvas is not available (Update)

May 11th, 2015 IMG Posted in Canvas Status Comments Off on Canvas is not available (Update)

The problems with Canvas authentication have been resolved. Canvas is now available.

Please note: the changes to the login page are not yet in effect. We will notify you when the changes have been made successfully.

Canvas is currently unavailable. The problem is on the Auburn side; it is not a Canvas issue. OIT is aware of the situation and working on the problem.

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Bug affecting grade uploads in Canvas

March 30th, 2015 IMG Posted in Canvas Status Comments Off on Bug affecting grade uploads in Canvas

A new bug has developed in just the last couple of weeks in Canvas: you receive a “page error” when you try to upload a .csv file of new grades. Several faculty have filed Help Tickets which we have escalated to Instructure. We have had no indication of when it will be fixed. For now, Canvas engineers are telling us to delete the “read only” columns in the .csv file prior to uploading it. It seems the system is trying to create new assignments for these columns and, of course, it can’t –

I fully understand that this bug is going to cause much frustration and upset; please be assured I am working to have it fixed as soon as possible. I sent rather strongly worded emails to our Customer Care Rep and others I  know at Instructure last Friday; I expect some action on their part today. Please continue to file Help Tickets if you run into this problem.

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Panopto/Canvas Issues

January 27th, 2015 IMG Posted in Canvas Status, Panopto Comments Off on Panopto/Canvas Issues

Thank you for your patience as we worked to resolve the Canvas/Panopto connection issues. The problems have been resolved; the integration has been restored. We have also enabled the new widget that displays the Panopto folder contents within Canvas:

  • In Firefox, Chrome, and Safari: You will now see the contents of the class Panopto folder loading in the Canvas window. You will not need to open Panopto in a new tab.
  • You will be able to record from this new display; instructions are available here: http://auburn.edu/img/apps/panopto/
  • If you have created a drop box in your Panopto folder for students to record to: they will be able to record from the new display. Instructions for students are available here: http://auburn.edu/img/apps/canvas/students/index.html
  • Updating the Panopto Recorder on your machine is recommended but not mandatory.
  • If you need to copy content from old folders: You will need to log in to Panopto to do that – you can’t do it through this new display. If you don’t see the folder you need when you log in, contact IMG.

However, if you are using Internet Explorer: You will not see the new display of the folder contents in the Canvas window. You will still have to click to open Panopto in a new tab. This is a bug that Panopto knows about. Everything will work as it did.

Please don’t hesitate to contact IMG with any questions or problems.


We’re sorry to report that the connection between Canvas and Panopto is again down. I have contacted Panopto support.

For now: if you need to record a class, log into the Recorder directly and record to any folder. We’ll help you move files later.

Those of you who have recordings scheduled on remote recorders: you’re fine. That process is not affected.

I apologize for these outages; please know we are doing all we can to fix the problems.


The engineer has figured out the problem between Canvas and Panopto, but we need to consult with Instructure tomorrow to fix it.

In the meantime, we have restored the old version of the integration and you are free to record your classes using the Panopto link in Canvas now. But, it will look like the old integration: You’ll have to click to open Panopto in a new tab, no matter what browser you use.

If you have recorded classes to other folders in Panopto: please contact IMG tomorrow and we’ll help you move them.

Thank you for your patience; we will get the issue addressed so that we can use the new method of displaying the Panopto folder in Canvas.

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Media Recording Tool (Kaltura) Issues

September 30th, 2014 IMG Posted in Canvas Status Comments Off on Media Recording Tool (Kaltura) Issues

Beginning yesterday, Canvas has had an issue with the Media Recording Tool (Kaltura). From Canvas Support:

We are currently seeing an issue with our Kaltura integration that is preventing users from using the Record\Upload media feature or playback an media that was recorded\uploaded with Canvas’ Kaltura integration.

Although they thought they fixed the issue overnight, others are still encountering trouble uploading or playing video. We’ll update this post once they’ve resolved the issue.

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Canvas Running Slowly

August 25th, 2014 IMG Posted in Canvas Status Comments Off on Canvas Running Slowly

Auburn users are experiencing slow connection and performance from Canvas right now; we have notified Instructure. They have escalated the issue and are working on the problem.

Instructure reports that issues causing Canvas to connect and perform slowly have been resolved. You should see normal performance now.

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Canvas Chat Tool Unavailable Two Hours Today (08.22.2014)

August 22nd, 2014 IMG Posted in Canvas Status Comments Off on Canvas Chat Tool Unavailable Two Hours Today (08.22.2014)

From Instructure:

As we reviewed the performance of the in-Canvas chat tool over the past week and looked ahead to next week, we determined it would be prudent to perform some urgent maintenance this afternoon. The Canvas chat tool will be unavailable today from 4:00 PM 6:00 PM.

We apologize that this event is happening on very short notice. We’re taking this step in the interest of ensuring that the tool is stable and performant during the coming week.

The Canvas chat tool scheduled maintenance event is now complete. Users will now be able to access and use the chat tool in Canvas as normal. We appreciate your patience.

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Canvas users seeing “last request didn’t work out” red-banner error and some page errors

August 14th, 2014 IMG Posted in Canvas Status Comments Off on Canvas users seeing “last request didn’t work out” red-banner error and some page errors

From Instructure:

Some users are experiencing errors in Canvas this morning when they perform certain actions, including inputting grades, accessing or updating a module item, editing pages, and others. The error messages are taking one of two forms:

  • A thin red banner across the top of the browser indicating “that last request didn’t work out”
  • A white error page with the message, “Oops, something broke”

The issue is limited to a given user’s current login session. If a user logs out and then back into Canvas, they should stop seeing the errors.

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