RSS Feed RSS Feed

Student Self-Help

June 2nd, 2015 IMG Posted in Canvas, Panopto, Training Comments Off on Student Self-Help

  1. Before delving into the issue, please contact your instructor. Sometimes something may not work in Canvas and it’s because the course/assignment/file/quiz isn’t published or it’s a broken link. There’s nothing we can do in these situations as your instructor will need to publish the item(s) or fix the link.
  2. If your instructor says everything is correct, then try basic computer maintenance, which fixes most issues. This is especially important if it works on another computer or no other students are having trouble.
    1. Update the computer. Windows or Mac
    2. Ensure both Flash (for Canvas) and Silverlight (for Panopto) is installed and up-to-date
    3. Try clearing the cache: Windows or Mac
    4. Try Firefox (Canvas in particular works best in Firefox)
  3. If you need help on how to do a task, please try the online student help:
    1. Auburn’s Canvas Help or General Canvas Support
      1. If the issue persists, file a help ticket directly through Canvas (Help > Report a Problem)
    2. Auburn’s Panopto Help or General Panopto Support
      1. If Panopto is requiring you to log in, then you’re not accessing Panopto through Canvas or are using a unsupported browser. Be sure to click “Panopto Recordings” within Canvas and to use Firefox.
  4. If none of the above helps, e-mail the information to IMG.

    Please be sure to include the following:

    1. Your username as well as your instructor’s
    2. Course information (i.e., ENGL-1100-002)
    3. Computer information (browser, PC/Mac, wifi/wireless)
    4. Steps taken so far (cleared cache, updated browser, etc)
    5. Issue in detail (especially any error codes or screenshots, if possible)
AddThis Social Bookmark Button

Registration Available for Canvas Workshops

July 14th, 2014 IMG Posted in Canvas, Training Comments Off on Registration Available for Canvas Workshops

IMG is offering the following workshops beginning at the end of July:

Canvas Quick Start – Starting from Scratch on July 28, 2014 at 2:00 PM

Canvas Basics Plus – Communication Options on July 29, 2014 at 10:30 AM

Canvas Basics Plus – Quizzes on July 30, 2014 at 2:00 PM

Panopto (and Canvas) on July 31, 2014 at 2:00 PM

Canvas on the iPad on August 05, 2014 at 2:00 PM

Canvas Basics Plus – Organizing Content on August 08, 2014 at 10:30 AM

Canvas Basics Plus – Setting up the Grade Book on August 12, 2014 at 10:30 AM

Canvas Quick Start – Starting from Scratch on August 13, 2014 at 10:30 AM

These workshops are designed for faculty new to Canvas and faculty who wish to refresh their knowledge and extend their use of Canvas. More information and registration is available here: https://fp.auburn.edu/IMG/SummerReg/seminars.aspx .

If you can’t make a workshop: Remember that IMG offers one-on-one walk-in help or call and make an appointment.

AddThis Social Bookmark Button

Registration open for Instructional Multimedia Group workshops

July 31st, 2013 IMG Posted in Training Comments Off on Registration open for Instructional Multimedia Group workshops

The Instructional Multimedia Group has scheduled workshops on Canvas, Panopto and Teaching with PowerPoint starting Aug. 6. New faculty members are encouraged to participate in the “Start from Scratch” Canvas workshops. All faculty should find the workshops to be helpful refreshers. Dates, times and registration information are available on the IMG Workshops webpage.

AddThis Social Bookmark Button

Four Canvas Workshops for Early September

September 4th, 2012 IMG Posted in Training Comments Off on Four Canvas Workshops for Early September

Please remember that Fall 2012 is the absolute last term you may use Blackboard; it will be shut down on Dec. 18, 2012. You will want to save course material or copy it to Canvas as soon as possible. See this website for details: http://www.auburn.edu/img/canvas/transition.html.

IMG has scheduled more Canvas Quick Start Workshops for this week and next:

Canvas Quick Start – Starting from Scratch at September 06, 2012 at 9:30 AM

Canvas Quick Start – Starting from Scratch at September 07, 2012 at 2:00 PM

Canvas Quick Start – Migrating from Blackboard at September 10, 2012 at 11:00 AM

Canvas Quick Start – Starting from Scratch at September 11, 2012 at 3:00 PM

Registration is now open on the IMG Workshops page here: https://fp.auburn.edu/IMG/SummerReg/seminars.aspx

What about courses in Blackboard that aren’t set up in Canvas yet? How can I move them?

If you are teaching the course Spring 2013, you will have an opportunity to copy your content from Blackboard into Canvas. If you are not teaching a course during Fall 2012 or Spring 2013, please contact IMG; we’ll arrange for a course space to move those courses into so you won’t lose them.

Individual assistance is always available, and we will be scheduling more workshops once Spring courses have been loaded into Canvas (after registration, late October).

Please don’t hesitate to call IMG (844-5181) if you have questions or concerns.

AddThis Social Bookmark Button

Panopto Faculty Training Day, April 27th

March 29th, 2012 IMG Posted in Panopto, Training Comments Off on Panopto Faculty Training Day, April 27th

Representatives from Panopto, Auburn’s lecture capture software system, will be on campus to demonstrate and provide training on April 27, from 9 am until 4 pm. Six sessions on different topics will be offered. Space is limited; registration for the sessions is required. Details, the agenda, and registration information are all  available here: http://www.auburn.edu/img/panopto/training_day/ . Call IMG if you have any questions: 844-5181.

AddThis Social Bookmark Button

Workshop for Today Cancelled Due to Weather (11.16.11)

November 16th, 2011 IMG Posted in Canvas, Training Comments Off on Workshop for Today Cancelled Due to Weather (11.16.11)

The workshop Canvas: Starting from Scratch is cancelled today due to inclement weather. Please view the IMG Workshop page for other times/dates.

AddThis Social Bookmark Button

September Workshops in IMG

August 25th, 2010 IMG Posted in IMG, Training Comments Off on September Workshops in IMG

Registration for the IMG September Workshops is now open. We are offering more Blackboard Quick Start sessions, Beyond the (Blackboard) Basics, Narrated PowerPoint, Teaching with PowerPoint, and Webdesign for Beginners workshops in the IMG Classroom,0015B Haley. Podcasting with GarageBand will be held in the new IMG Mac classroom, 0301B Haley Center. Dates, times, and registration information are available on the IMG Workshops tab on the IMG homepage.

AddThis Social Bookmark Button

Enhanced Podcasts Using Garage Band (Mac only)

June 22nd, 2010 IMG Posted in Training Comments Off on Enhanced Podcasts Using Garage Band (Mac only)

To view details about the course and/or to register, please visit the Workshop Registration page .

You may log in with your Auburn username/password.

AddThis Social Bookmark Button

Web Design for Beginners (part 3)

June 22nd, 2010 IMG Posted in Training Comments Off on Web Design for Beginners (part 3)

To view details about the course and/or to register, please visit the Workshop Registration page .

You may log in with your Auburn username/password.

AddThis Social Bookmark Button

Technology in Assignments and Projects

June 22nd, 2010 IMG Posted in Training Comments Off on Technology in Assignments and Projects

To view details about the course and/or to register, please visit the Workshop Registration page .

You may log in with your Auburn username/password.

AddThis Social Bookmark Button