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Panopto/Canvas Issues

Tuesday, January 27 by IMG

Posted in Canvas Status, Panopto |
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Thank you for your patience as we worked to resolve the Canvas/Panopto connection issues. The problems have been resolved; the integration has been restored. We have also enabled the new widget that displays the Panopto folder contents within Canvas:

  • In Firefox, Chrome, and Safari: You will now see the contents of the class Panopto folder loading in the Canvas window. You will not need to open Panopto in a new tab.
  • You will be able to record from this new display; instructions are available here:
  • If you have created a drop box in your Panopto folder for students to record to: they will be able to record from the new display. Instructions for students are available here:
  • Updating the Panopto Recorder on your machine is recommended but not mandatory.
  • If you need to copy content from old folders: You will need to log in to Panopto to do that – you can’t do it through this new display. If you don’t see the folder you need when you log in, contact IMG.

However, if you are using Internet Explorer: You will not see the new display of the folder contents in the Canvas window. You will still have to click to open Panopto in a new tab. This is a bug that Panopto knows about. Everything will work as it did.

Please don’t hesitate to contact IMG with any questions or problems.

We’re sorry to report that the connection between Canvas and Panopto is again down. I have contacted Panopto support.

For now: if you need to record a class, log into the Recorder directly and record to any folder. We’ll help you move files later.

Those of you who have recordings scheduled on remote recorders: you’re fine. That process is not affected.

I apologize for these outages; please know we are doing all we can to fix the problems.

The engineer has figured out the problem between Canvas and Panopto, but we need to consult with Instructure tomorrow to fix it.

In the meantime, we have restored the old version of the integration and you are free to record your classes using the Panopto link in Canvas now. But, it will look like the old integration: You’ll have to click to open Panopto in a new tab, no matter what browser you use.

If you have recorded classes to other folders in Panopto: please contact IMG tomorrow and we’ll help you move them.

Thank you for your patience; we will get the issue addressed so that we can use the new method of displaying the Panopto folder in Canvas.

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Speedgrade App Available for Android (and iOS)

Wednesday, January 14 by IMG

Posted in Canvas Release Notes |
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View the Speedgrader 1.0 release notes

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January 10, 2015 Canvas Production Release Notes Featuring PowerSchool Integration and Quiz Logs

Monday, January 12 by IMG

Posted in Canvas Release Notes |
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January 10, 2015 Canvas Production Release Notes Featuring PowerSchool Integration and Quiz Logs

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Lockdown Browser and Languages

Monday, January 05 by IMG

Posted in Canvas, Respondus |
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We recently recieved a question regarding the Lockdown Browser and non-English keyboards. I contacted Respondus and this is their workaround:

Switching between different keyboards such as English and Russian, is feasible in LockDown Browser. However, for Windows systems the students may need to change the modifier keys as certain key combinations are blocked for security reasons.

Prior to starting LockDown Browser, students can go to Windows 7->Control Panel->Region and Language->Keyboards and Languages->”Change Keyboards…”->Advanced Key Settings->”Change Key Sequence” to change to a key sequence that is not blocked. (Windows 8/8.1 settings may be slightly different from Windows 7/Vista.)

For LockDown Browser-Mac, students can go to System Preferences->Keyboard->Shortcuts->Input Sources.

We suggest the instructor provide the students with a LockDown Browser-required practice quiz so students can test the input language switching prior to taking an exam. Ideally, we suggest two copies of the practice quiz, one without and one with the LockDown Browser requirement so students can check the settings with Internet Explorer first followed by LockDown Browser. (LockDown Browser uses the same system components and settings, which also makes up IE on Windows.)

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12/20/14 Canvas Production Release Notes Featuring Differentiated Assignments and New Files

Monday, December 22 by IMG

Posted in Canvas Release Notes |
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Exciting news from Canvas – Canvas Commons

Wednesday, December 10 by IMG

Posted in Canvas |
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Canvas CommonsMeet Canvas Commons

From Instructure:

After careful consideration, we are excited to welcome your school as a beta user of Canvas Commons! As a beta user, you will have the opportunity to contribute to the start of what will be a collaborative community for educators to share and use the best educational resources.

Note: Auburn users will only be able to share with other Auburn users at first. – KMc

Watch the Commons Overview Video


Upcoming Dates

Sunday 12/7
Commons will be available on your test account.

Sunday 1/11

Commons will be on in your production account by default.

Got a question?

Visit the Canvas Guides for more information about how to use Commons.

Sign up for the Commons Newsletter and get the latest updates on Commons’ features and resources:

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IMG Holiday Hours

Wednesday, December 03 by IMG

Posted in IMG |
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IMG will close for the holidays at 3:00 PM on  Dec. 19th. We will re-open January 5th at 7:45 AM.

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Test Scoring Services Provided During Fall Semester Finals

Monday, December 01 by IMG

Posted in OIT |
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Normal Test Scoring Services will be made available during the week of finals, December 8-12.  Scantrons may be dropped off at either the Office of Information (OIT) HelpDesk in the Library or the Office of Information Technology Building, located at 300 Lem Morrison Drive.

For immediate turnaround, tests may be dropped off at the Office of Information Technology Building front desk. Scored tests will be available for pick-up as soon as they are scanned during the following hours:

Monday, December 8                    7:45 a.m. until 5:00 p.m.

Tuesday, December 9                    7:45 a.m. until 5:30 p.m.

Wednesday, December 10           7:45 a.m. until 5:00 p.m.

Thursday, December 11                7:45 a.m. until 5:30 p.m.

Friday, December 12                      7:45 a.m. until 10:00 p.m.

A 24-Hour Drop Box is also available just to the left of the main front door on the south side of the OIT Building on Lem Morrison. If dropping off, please see the drop-off instructions at

Score notifications will be sent by email as soon as test scoring is completed.

If additional information is needed, please contact the Office of Information Technology at 844-4512.

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Important i>clicker Product Changes

Thursday, November 13 by IMG

Posted in i>clicker |
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From i>clicker:

1. All i>clicker remotes will now ship with a complimentary digital access code.

Both the i>clicker 2 remote and the i>clicker + remote will no longer be available as standalone products. i>clicker will now offer a package for both i>clicker + and i>clicker 2 that includes a standard remote and complimentary access to our digital solution, i>clicker GO.

This change is in response to feedback from our clients, as well as research that shows providing both a standard remote and a digital solution allows for a smoother transition to a digital classroom. If WiFi infrastructure in particular classrooms is not sufficient for a digital solution, students have access to hardware as an alternative.

2.  As of December 31, 2014, students who purchase a used remote will be charged a one-time fee of $6.99 to register their remote on our national database at

Annually, 50% of our remote registrations are from students with a used remote. In order to continue delivering support to all of our student clients, this fee is needed to cover our costs.

Students can purchase a remote registration code via your campus bookstore on a physical card or online through the i>clicker registration Web page.

PLEASE NOTE: At this time, the used remote registration fee does not apply to students who register their remotes through a Learning Management System (LMS) or via a locally-hosted database. This will change for subsequent semesters.

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IMG will be closed Thanksgiving week

Monday, November 03 by IMG

Posted in IMG |
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IMG will be closed Thanksgiving week.

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