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Important i>clicker Product Changes

Thursday, November 13 by IMG

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From i>clicker:

1. All i>clicker remotes will now ship with a complimentary digital access code.

Both the i>clicker 2 remote and the i>clicker + remote will no longer be available as standalone products. i>clicker will now offer a package for both i>clicker + and i>clicker 2 that includes a standard remote and complimentary access to our digital solution, i>clicker GO.

This change is in response to feedback from our clients, as well as research that shows providing both a standard remote and a digital solution allows for a smoother transition to a digital classroom. If WiFi infrastructure in particular classrooms is not sufficient for a digital solution, students have access to hardware as an alternative.

2.  As of December 31, 2014, students who purchase a used remote will be charged a one-time fee of $6.99 to register their remote on our national database at iclicker.com.

Annually, 50% of our remote registrations are from students with a used remote. In order to continue delivering support to all of our student clients, this fee is needed to cover our costs.

Students can purchase a remote registration code via your campus bookstore on a physical card or online through the i>clicker registration Web page.

PLEASE NOTE: At this time, the used remote registration fee does not apply to students who register their remotes through a Learning Management System (LMS) or via a locally-hosted database. This will change for subsequent semesters.

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IMG will be closed Thanksgiving week

Monday, November 03 by IMG

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IMG will be closed Thanksgiving week.

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Panopto and OSX Yosemite Issues

Tuesday, October 28 by IMG

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If you encounter uploading errors after upgrading to the new Mac OS 10.10, you will need to re-install the Panopto recorder.

 

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i>clicker and SSL v3 Vulnerability

Thursday, October 16 by IMG

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From i>clicker:

You have likely heard of the recent potential security vulnerability of SSL v3. As an appreciated and valued customer, we wanted to let you know as soon as possible that we are aware of this issue and let you know that your faculty users could experience issues using i>clicker as a result of this vulnerability.

Technical Explanation: i>clicker software versions 6.4.1 and earlier utilize the SSL v3 communication protocol. As a result, clients using i>clicker 6.4.1 and earlier versions of i>clicker may experience issues with LMS integrations, which includes roster sync and grade upload. So far, we have reports of issues with Canvas, Sakai, and Blackboard due to these companies disabling this communication protocol to mitigate any potential risk for secure http (https) connections.

Steps we are taking:  We are diligently working on an update, v6.4.2, which will utilize a different security protocol to replace SSLv3. All i>clicker 6.x (and earlier) users will need to update to this version to avoid disruptions with LMS integrations. This update should be available sometime next week. In the interim, instructors can continue to use i>clicker 6.4.1 with manual LMS integration rather than i>clicker integrate if it is necessary for them to sync a roster or upload grades. We plan to communicate with faculty tomorrow afternoon to alert them of this issue as well.

There remain some potential issues that relate to this same issue:

  • i>clicker GO communicates with the GO servers using SSL v3. We are going to be updating the GO communication protocol and anticipate no issues with the usage of GO in class.
  • The i>clicker registration database also uses SSL v3 to communicate with i>grader for Sync and other functionality. Again, we anticipate no issues with registration data communications.

We are monitoring the situation very closely and will update you immediately if necessary. As soon as the software update is available, we will communicate directly with you.

Thank you for your support of i>clicker. If you have any questions or concerns, please reply to this message or call, and we’ll be back in touch right away.

Sincerely,

Sarah and the i>clicker team

Sarah Martin
Director of Client Services
Macmillan New Ventures
office: 713.344.0791

mobile: 646.599.7524

skype: smartin1015

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Media Recording Tool (Kaltura) Issues

Tuesday, September 30 by IMG

Posted in Canvas Status |
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Beginning yesterday, Canvas has had an issue with the Media Recording Tool (Kaltura). From Canvas Support:

We are currently seeing an issue with our Kaltura integration that is preventing users from using the Record\Upload media feature or playback an media that was recorded\uploaded with Canvas’ Kaltura integration.

Although they thought they fixed the issue overnight, others are still encountering trouble uploading or playing video. We’ll update this post once they’ve resolved the issue.

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09/27/14 Canvas Production Release Notes Featuring Communications Enhancements

Monday, September 29 by IMG

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09/27/14 Canvas Production Release Notes Featuring Communications Enhancements

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IMG Closed Most of Friday (10.03.14)

Tuesday, September 23 by IMG

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IMG will close at 9:45 AM on Friday, the 3rd. Regular hours will resume Monday morning at 7:45 AM.

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IMG Temporary Entrance

Friday, September 19 by IMG

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http://auburn.edu/map/?id=16

136 Foy Hall

Due to construction, IMG will have a temporary entrance until February. To visit IMG, please use the Foy Foodcourt double-doors near Tichenor. You’ll see signs pointing the route to our temporary entrance, 136 Foy Hall. Please call if you have any questions.

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09/06/14 Canvas Production Release Notes Featuring Discussions Peer Review Indicators

Monday, September 08 by IMG

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09/06/14 Canvas Production Release Notes Featuring Discussions Peer Review Indicators

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Canvas Running Slowly

Monday, August 25 by IMG

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Auburn users are experiencing slow connection and performance from Canvas right now; we have notified Instructure. They have escalated the issue and are working on the problem.

Instructure reports that issues causing Canvas to connect and perform slowly have been resolved. You should see normal performance now.

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