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Canvas Production Release Notes (2015-07-18)

Monday, July 20 by IMG

Posted in Canvas Release Notes |
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https://community.canvaslms.com/docs/DOC-4224

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Adobe Connect Upgrade (07.07.15)

Monday, July 06 by IMG

Posted in Connect |
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Adobe Connect will be unavailable on Tuesday, July 7, 2015 from 12:00 until 2:00 pm so that it can be updated to version 9.4.2.

Contact IMG with any questions or concerns.

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Teacher Tools, new app from Instructure

Thursday, June 18 by IMG

Posted in Outdated |
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https://community.canvaslms.com/docs/DOC-3950

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Canvas Maintenance Tuesday, June 23rd (Unavailable for Two Hours)

Tuesday, June 16 by IMG

Posted in Canvas Status |
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From Instructure:

We’ll be performing maintenance on your Canvas instance on Tuesday, June 23rd starting at 1:00 AM CT. Your users will not be able to access Canvas for up to 2 hours (until 3:00 AM CT). We hope that this maintenance will take less time than estimated; a maintenance page will be displayed to users while Canvas is not accessible.

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Canvas Production Release Notes (2015-06-06)

Monday, June 08 by IMG

Posted in Canvas Release Notes |
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Canvas Production Release Notes (2015-06-06)

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Student Self-Help

Tuesday, June 02 by IMG

Posted in Canvas, Panopto, Training |
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  1. Before delving into the issue, please contact your instructor. Sometimes something may not work in Canvas and it’s because the course/assignment/file/quiz isn’t published or it’s a broken link. There’s nothing we can do in these situations as your instructor will need to publish the item(s) or fix the link.
  2. If your instructor says everything is correct, then try basic computer maintenance, which fixes most issues. This is especially important if it works on another computer or no other students are having trouble.
    1. Update the computer. Windows or Mac
    2. Ensure both Flash (for Canvas) and Silverlight (for Panopto) is installed and up-to-date
    3. Try clearing the cache: Windows or Mac
    4. Try Firefox (Canvas in particular works best in Firefox)
  3. If you need help on how to do a task, please try the online student help:
    1. Auburn’s Canvas Help or General Canvas Support
      1. If the issue persists, file a help ticket directly through Canvas (Help > Report a Problem)
    2. Auburn’s Panopto Help or General Panopto Support
      1. If Panopto is requiring you to log in, then you’re not accessing Panopto through Canvas or are using a unsupported browser. Be sure to click “Panopto Recordings” within Canvas and to use Firefox.
  4. If none of the above helps, e-mail the information to IMG.

    Please be sure to include the following:

    1. Your username as well as your instructor’s
    2. Course information (i.e., ENGL-1100-002)
    3. Computer information (browser, PC/Mac, wifi/wireless)
    4. Steps taken so far (cleared cache, updated browser, etc)
    5. Issue in detail (especially any error codes or screenshots, if possible)
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Panopto maintenance scheduled for Saturday (05.30.2015)

Thursday, May 28 by IMG

Posted in Panopto |
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Please be sure to note this announcement in Panopto:

Your Panopto site will be offline for scheduled maintenance starting at Sat, May 30, 2015, 7:00 PM CDT for up to 3 hours

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Upcoming change with Canvas and Etherpad

Monday, May 18 by IMG

Posted in Canvas |
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On June 6, 2015, Canvas will no longer host new Etherpad collaborations because Etherpad cannot integrate with Canvas user authentication. Users that have links to existing collaborations will see a warning message notifying them to migrate any necessary content before August 8, when all Etherpad collaborations that are hosted by Canvas will be permanently deleted. As a product alternative, users can also create Google Docs collaborations in Canvas.

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Panopto move to the Cloud is complete – please read for important information

Tuesday, May 12 by IMG

Posted in Canvas, Panopto |
Comments Off on Panopto move to the Cloud is complete – please read for important information

The Panopto engineers have completed the move to the Cloud. Everything will work as it did, but please read the following information and update any browser shortcuts:

  1. You’ll find Auburn’s instance of Panopto online at this address: https://auburn.hosted.panopto.com
    1. Please choose Auburn for the log on; you’ll be taken to the AUthenticate page. Log in with your AU Username and Password.
  2. Please Note: You MUST update the recorder before recording to auburn.hosted.panopto.com:
    1. Log in through the website or through Canvas, either one
    2. Click the green Create button
    3. Download & install the appropriate recorder. If you are not sure which version of the recorder you have, go ahead and download and install the Recorder from the Create button:
      Latest Recorder versions:
      PC – 4.8
      Mac – 4.7
  3. Canvas/Panopto integration has also been moved; everything that was in a Canvas/Panopto folder is still available.
    1. NOTE: Because only new content was migrated, individual  files that were moved from one folder to another between March 11 and May11 will not appear in the correct folder: You’ll have to move them again. The procedure is the same as it was.
  4. IF YOU ALREADY HAVE THE LATEST RECORDER AND WANT TO LOG IN TO THE PANOPTO RECORDER DIRECTLY (for non-Canvas/Panopto recordings):
    1. Change the server address to: auburn.hosted.panopto.com
    2. Click the Save button
    3. Click “Log in with Auburn” – you’ll see the AUthenticate page open in the Panopto box
    4. Use your Auburn Username and Password (NO: You do not have to add auburn\ anymore) to log in

Please call IMG with any problems or questions you may have: 844-5181.

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Canvas is not available (Update)

Monday, May 11 by IMG

Posted in Canvas Status |
Comments Off on Canvas is not available (Update)

The problems with Canvas authentication have been resolved. Canvas is now available.

Please note: the changes to the login page are not yet in effect. We will notify you when the changes have been made successfully.

Canvas is currently unavailable. The problem is on the Auburn side; it is not a Canvas issue. OIT is aware of the situation and working on the problem.

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