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i>clicker and SSL v3 Vulnerability

Thursday, October 16 by IMG

Posted in i>clicker |
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From i>clicker:

You have likely heard of the recent potential security vulnerability of SSL v3. As an appreciated and valued customer, we wanted to let you know as soon as possible that we are aware of this issue and let you know that your faculty users could experience issues using i>clicker as a result of this vulnerability.

Technical Explanation: i>clicker software versions 6.4.1 and earlier utilize the SSL v3 communication protocol. As a result, clients using i>clicker 6.4.1 and earlier versions of i>clicker may experience issues with LMS integrations, which includes roster sync and grade upload. So far, we have reports of issues with Canvas, Sakai, and Blackboard due to these companies disabling this communication protocol to mitigate any potential risk for secure http (https) connections.

Steps we are taking:  We are diligently working on an update, v6.4.2, which will utilize a different security protocol to replace SSLv3. All i>clicker 6.x (and earlier) users will need to update to this version to avoid disruptions with LMS integrations. This update should be available sometime next week. In the interim, instructors can continue to use i>clicker 6.4.1 with manual LMS integration rather than i>clicker integrate if it is necessary for them to sync a roster or upload grades. We plan to communicate with faculty tomorrow afternoon to alert them of this issue as well.

There remain some potential issues that relate to this same issue:

  • i>clicker GO communicates with the GO servers using SSL v3. We are going to be updating the GO communication protocol and anticipate no issues with the usage of GO in class.
  • The i>clicker registration database also uses SSL v3 to communicate with i>grader for Sync and other functionality. Again, we anticipate no issues with registration data communications.

We are monitoring the situation very closely and will update you immediately if necessary. As soon as the software update is available, we will communicate directly with you.

Thank you for your support of i>clicker. If you have any questions or concerns, please reply to this message or call, and we’ll be back in touch right away.

Sincerely,

Sarah and the i>clicker team

Sarah Martin
Director of Client Services
Macmillan New Ventures
office: 713.344.0791

mobile: 646.599.7524

skype: smartin1015

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Media Recording Tool (Kaltura) Issues

Tuesday, September 30 by IMG

Posted in Canvas Status |
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Beginning yesterday, Canvas has had an issue with the Media Recording Tool (Kaltura). From Canvas Support:

We are currently seeing an issue with our Kaltura integration that is preventing users from using the Record\Upload media feature or playback an media that was recorded\uploaded with Canvas’ Kaltura integration.

Although they thought they fixed the issue overnight, others are still encountering trouble uploading or playing video. We’ll update this post once they’ve resolved the issue.

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09/27/14 Canvas Production Release Notes Featuring Communications Enhancements

Monday, September 29 by IMG

Posted in Canvas Release Notes |
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09/27/14 Canvas Production Release Notes Featuring Communications Enhancements

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IMG Closed Most of Friday (10.03.14)

Tuesday, September 23 by IMG

Posted in IMG |
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IMG will close at 9:45 AM on Friday, the 3rd. Regular hours will resume Monday morning at 7:45 AM.

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IMG Temporary Entrance

Friday, September 19 by IMG

Posted in IMG |
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http://auburn.edu/map/?id=16

136 Foy Hall

Due to construction, IMG will have a temporary entrance until February. To visit IMG, please use the Foy Foodcourt double-doors near Tichenor. You’ll see signs pointing the route to our temporary entrance, 136 Foy Hall. Please call if you have any questions.

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09/06/14 Canvas Production Release Notes Featuring Discussions Peer Review Indicators

Monday, September 08 by IMG

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09/06/14 Canvas Production Release Notes Featuring Discussions Peer Review Indicators

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Canvas Running Slowly

Monday, August 25 by IMG

Posted in Canvas Status |
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Auburn users are experiencing slow connection and performance from Canvas right now; we have notified Instructure. They have escalated the issue and are working on the problem.

Instructure reports that issues causing Canvas to connect and perform slowly have been resolved. You should see normal performance now.

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Canvas Chat Tool Unavailable Two Hours Today (08.22.2014)

Friday, August 22 by IMG

Posted in Canvas Status |
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From Instructure:

As we reviewed the performance of the in-Canvas chat tool over the past week and looked ahead to next week, we determined it would be prudent to perform some urgent maintenance this afternoon. The Canvas chat tool will be unavailable today from 4:00 PM 6:00 PM.

We apologize that this event is happening on very short notice. We’re taking this step in the interest of ensuring that the tool is stable and performant during the coming week.

The Canvas chat tool scheduled maintenance event is now complete. Users will now be able to access and use the chat tool in Canvas as normal. We appreciate your patience.

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Announcing Pearson’s MyLab & Mastering App now with Grade Sync

Tuesday, August 19 by IMG

Posted in Publishers |
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From Pearson:

Pearson’s MyLab & Mastering plugin now includes the ability for instructors to easily synchronize grades from their MyLab & Mastering course into their Canvas gradebook. No action is required by administrators or instructors to install or activate this new cloud-based feature.  The grade synchronization capability was made available for all users on July 31.

Instructors may access grade synchronization by going to the MyLab & Mastering tools page within their Canvas course. At the top of the page they will see a new button labeled “Grade Sync.”

Frequently asked questions about the Grade Sync Update

Q:  I’m teaching a course that will be active during the update time.  How will this impact my course?

A:  Instructors will notice a new “Grade Sync” tab in the header of MyLab & Mastering Tools area of their Canvas course. This tab indicates that grade synchronization is now available for their course. Instructors must opt-in to use grade synchronization.

Q: I’ve been manually transferring grades from MyLab & Mastering into my Canvas grade book. Can I start using the grade sync?

Yes, you can use the grade sync feature.  Care should be taken to ensure that you don’t end up with duplicate columns in your Canvas gradebook.  To avoid duplicate grade columns, be sure to only select the individual grade columns you wish to synchronize with your Canvas gradebook.  The grade synchronization process will not insert MyLab & Mastering grades into a manually created Canvas grade column.

Note, if your MyLab & Mastering course was created before July 26, 2014 (or was a copy of a course created before July 26, 2014) you will need to make sure the grade columns in the Pearson course are enabled to sync with your LMS.  For courses created after July 26 no configuration in the MyLab & Mastering course is necessary.

Q: Do I have to use the grade synchronization feature?

No, the grade sync process is opt-in. Grades will only be sent from MyLab & Mastering if the instructor elects to do so.

Q:  What if I pair my new MyLab & Mastering course with my Canvas course today, but I don’t set up grade sync until later?

That is fine. You can use the grade synchronization feature when you are ready.

Q:  I’m copying my Canvas and MyLab courses from last semester.  How will this impact grade sync?

A:  Because your MyLab course was created before July 26 you will need to go into the MyLab and enable the grade columns to sync with your LMS.

Q:  Are there any differences in copying my Canvas and MyLab courses from last semester than creating a new course?

A:  Yes!  If instructors choose to copy the Canvas course from last semester, then link that with a copy of the MyLab & Mastering course from last semester, all of the content area links, MyLab & Mastering assignments, etc. will copy into the new courses.  However, the old grade sync settings also copy, including the MyLab grade sync settings, so be sure to enable the MyLab grade columns to sync with the LMS before clicking on the Grade Sync button in Canvas.

If you have additional questions, or need additional information, please contact your local Pearson Representative.

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Canvas users seeing “last request didn’t work out” red-banner error and some page errors

Thursday, August 14 by IMG

Posted in Canvas Status |
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From Instructure:

Some users are experiencing errors in Canvas this morning when they perform certain actions, including inputting grades, accessing or updating a module item, editing pages, and others. The error messages are taking one of two forms:

  • A thin red banner across the top of the browser indicating “that last request didn’t work out”
  • A white error page with the message, “Oops, something broke”

The issue is limited to a given user’s current login session. If a user logs out and then back into Canvas, they should stop seeing the errors.

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