RSS Feed RSS Feed

Teacher Tools, new app from Instructure

Thursday, June 18 by IMG

Posted in Outdated |
Comments Off on Teacher Tools, new app from Instructure

https://community.canvaslms.com/docs/DOC-3950

AddThis Social Bookmark Button

Canvas Maintenance Tuesday, June 23rd (Unavailable for Two Hours)

Tuesday, June 16 by IMG

Posted in Canvas Status |
Comments Off on Canvas Maintenance Tuesday, June 23rd (Unavailable for Two Hours)

From Instructure:

We’ll be performing maintenance on your Canvas instance on Tuesday, June 23rd starting at 1:00 AM CT. Your users will not be able to access Canvas for up to 2 hours (until 3:00 AM CT). We hope that this maintenance will take less time than estimated; a maintenance page will be displayed to users while Canvas is not accessible.

AddThis Social Bookmark Button

Canvas Production Release Notes (2015-06-06)

Monday, June 08 by IMG

Posted in Canvas Release Notes |
Comments Off on Canvas Production Release Notes (2015-06-06)

Canvas Production Release Notes (2015-06-06)

AddThis Social Bookmark Button

Student Self-Help

Tuesday, June 02 by IMG

Posted in Canvas, Panopto, Training |
Comments Off on Student Self-Help

  1. Before delving into the issue, please contact your instructor. Sometimes something may not work in Canvas and it’s because the course/assignment/file/quiz isn’t published or it’s a broken link. There’s nothing we can do in these situations as your instructor will need to publish the item(s) or fix the link.
  2. If your instructor says everything is correct, then try basic computer maintenance, which fixes most issues. This is especially important if it works on another computer or no other students are having trouble.
    1. Update the computer. Windows or Mac
    2. Ensure both Flash (for Canvas) and Silverlight (for Panopto) is installed and up-to-date
    3. Try clearing the cache: Windows or Mac
    4. Try Firefox (Canvas in particular works best in Firefox)
  3. If you need help on how to do a task, please try the online student help:
    1. Auburn’s Canvas Help or General Canvas Support
      1. If the issue persists, file a help ticket directly through Canvas (Help > Report a Problem)
    2. Auburn’s Panopto Help or General Panopto Support
      1. If Panopto is requiring you to log in, then you’re not accessing Panopto through Canvas or are using a unsupported browser. Be sure to click “Panopto Recordings” within Canvas and to use Firefox.
  4. If none of the above helps, e-mail the information to IMG.

    Please be sure to include the following:

    1. Your username as well as your instructor’s
    2. Course information (i.e., ENGL-1100-002)
    3. Computer information (browser, PC/Mac, wifi/wireless)
    4. Steps taken so far (cleared cache, updated browser, etc)
    5. Issue in detail (especially any error codes or screenshots, if possible)
AddThis Social Bookmark Button

Panopto maintenance scheduled for Saturday (05.30.2015)

Thursday, May 28 by IMG

Posted in Panopto |
Comments Off on Panopto maintenance scheduled for Saturday (05.30.2015)

Please be sure to note this announcement in Panopto:

Your Panopto site will be offline for scheduled maintenance starting at Sat, May 30, 2015, 7:00 PM CDT for up to 3 hours

AddThis Social Bookmark Button

Upcoming change with Canvas and Etherpad

Monday, May 18 by IMG

Posted in Canvas |
Comments Off on Upcoming change with Canvas and Etherpad

On June 6, 2015, Canvas will no longer host new Etherpad collaborations because Etherpad cannot integrate with Canvas user authentication. Users that have links to existing collaborations will see a warning message notifying them to migrate any necessary content before August 8, when all Etherpad collaborations that are hosted by Canvas will be permanently deleted. As a product alternative, users can also create Google Docs collaborations in Canvas.

AddThis Social Bookmark Button

Panopto move to the Cloud is complete – please read for important information

Tuesday, May 12 by IMG

Posted in Canvas, Panopto |
Comments Off on Panopto move to the Cloud is complete – please read for important information

The Panopto engineers have completed the move to the Cloud. Everything will work as it did, but please read the following information and update any browser shortcuts:

  1. You’ll find Auburn’s instance of Panopto online at this address: https://auburn.hosted.panopto.com
    1. Please choose Auburn for the log on; you’ll be taken to the AUthenticate page. Log in with your AU Username and Password.
  2. Please Note: You MUST update the recorder before recording to auburn.hosted.panopto.com:
    1. Log in through the website or through Canvas, either one
    2. Click the green Create button
    3. Download & install the appropriate recorder. If you are not sure which version of the recorder you have, go ahead and download and install the Recorder from the Create button:
      Latest Recorder versions:
      PC – 4.8
      Mac – 4.7
  3. Canvas/Panopto integration has also been moved; everything that was in a Canvas/Panopto folder is still available.
    1. NOTE: Because only new content was migrated, individual  files that were moved from one folder to another between March 11 and May11 will not appear in the correct folder: You’ll have to move them again. The procedure is the same as it was.
  4. IF YOU ALREADY HAVE THE LATEST RECORDER AND WANT TO LOG IN TO THE PANOPTO RECORDER DIRECTLY (for non-Canvas/Panopto recordings):
    1. Change the server address to: auburn.hosted.panopto.com
    2. Click the Save button
    3. Click “Log in with Auburn” – you’ll see the AUthenticate page open in the Panopto box
    4. Use your Auburn Username and Password (NO: You do not have to add auburn\ anymore) to log in

Please call IMG with any problems or questions you may have: 844-5181.

AddThis Social Bookmark Button

Canvas is not available (Update)

Monday, May 11 by IMG

Posted in Canvas Status |
Comments Off on Canvas is not available (Update)

The problems with Canvas authentication have been resolved. Canvas is now available.

Please note: the changes to the login page are not yet in effect. We will notify you when the changes have been made successfully.

Canvas is currently unavailable. The problem is on the Auburn side; it is not a Canvas issue. OIT is aware of the situation and working on the problem.

AddThis Social Bookmark Button

Canvas’s New Login Page

Friday, May 08 by IMG

Posted in Canvas |
Comments Off on Canvas’s New Login Page

Beginning Monday, May 11, those of you who go directly to Canvas (https://auburn.instructure.com) will see a new log in page; it will look something like the image below. Those of you who use the link to Canvas in AU Access will see no difference.

The new log in page is required for the new authentication process Auburn has adopted.

Canvas's New Login

Canvas’s New Login

AddThis Social Bookmark Button

Panopto is moving to the cloud. We started the migration in March; it will be completed next week.

Wednesday, May 06 by IMG

Posted in Panopto |
Comments Off on Panopto is moving to the cloud. We started the migration in March; it will be completed next week.

Currently, Panopto is hosted on servers here at  AU/OIT, but beginning next Monday, we will begin the process of copying all of Panopto to the Panopto cloud/hosted platform. Beginning Summer Semester 2015, all Panopto services will run in the hosted cloud platform. Here is the schedule for the move:

  • Week of March 23-27 – all content on the OIT Panopto servers was copied to the Panopto hosted platform in the Amazon cloud.
  • Next week, Week of May 11 – 15 – Several things will  happen:
    • All content not copied previously will be copied to the hosted site. That includes all material recorded between March and May.
    • The Canvas integration will be moved.
    • Recording to the current site will be turned off, but users will be able to record to the new site beginning May 13.
    • All content on the current site will still be viewable, but users will not be able to record to aces.panopto.auburn.edu.
    • Users WILL have to upgrade their recorder to use the new site (V. 4.8 for PCs, V. 4.7 for Macs).
    • Panopto will not be available on May 11, 2015,  through May 13, 2015, but users WILL be able to record off-line (then upload later). Help on recording offline is available.
    • We will notify you as soon as Panopto is available.

This move is being done by Panopto at AU’s request. The engineer in charge of the move has accomplished this same task for other schools and is quite familiar with AU’s current site, including the Canvas integration. The move will change all integration settings necessary; faculty don’t need to worry about anything. Panopto, and the Canvas/Panopto integration will look and function just as it does now.

If you are at all worried about recordings being lost during the week of May 11 – 15: record offline. IMG can help you upload to the correct folder later.

If you have questions, please contact Dr. Kathy McClelland in IMG.

AddThis Social Bookmark Button