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Canvas Running Slowly

Monday, August 25 by IMG

Posted in Canvas Status |
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Auburn users are experiencing slow connection and performance from Canvas right now; we have notified Instructure. They have escalated the issue and are working on the problem.

Instructure reports that issues causing Canvas to connect and perform slowly have been resolved. You should see normal performance now.

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Canvas Chat Tool Unavailable Two Hours Today (08.22.2014)

Friday, August 22 by IMG

Posted in Canvas Status |
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From Instructure:

As we reviewed the performance of the in-Canvas chat tool over the past week and looked ahead to next week, we determined it would be prudent to perform some urgent maintenance this afternoon. The Canvas chat tool will be unavailable today from 4:00 PM 6:00 PM.

We apologize that this event is happening on very short notice. We’re taking this step in the interest of ensuring that the tool is stable and performant during the coming week.

The Canvas chat tool scheduled maintenance event is now complete. Users will now be able to access and use the chat tool in Canvas as normal. We appreciate your patience.

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Announcing Pearson’s MyLab & Mastering App now with Grade Sync

Tuesday, August 19 by IMG

Posted in Publishers |
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From Pearson:

Pearson’s MyLab & Mastering plugin now includes the ability for instructors to easily synchronize grades from their MyLab & Mastering course into their Canvas gradebook. No action is required by administrators or instructors to install or activate this new cloud-based feature.  The grade synchronization capability was made available for all users on July 31.

Instructors may access grade synchronization by going to the MyLab & Mastering tools page within their Canvas course. At the top of the page they will see a new button labeled “Grade Sync.”

Frequently asked questions about the Grade Sync Update

Q:  I’m teaching a course that will be active during the update time.  How will this impact my course?

A:  Instructors will notice a new “Grade Sync” tab in the header of MyLab & Mastering Tools area of their Canvas course. This tab indicates that grade synchronization is now available for their course. Instructors must opt-in to use grade synchronization.

Q: I’ve been manually transferring grades from MyLab & Mastering into my Canvas grade book. Can I start using the grade sync?

Yes, you can use the grade sync feature.  Care should be taken to ensure that you don’t end up with duplicate columns in your Canvas gradebook.  To avoid duplicate grade columns, be sure to only select the individual grade columns you wish to synchronize with your Canvas gradebook.  The grade synchronization process will not insert MyLab & Mastering grades into a manually created Canvas grade column.

Note, if your MyLab & Mastering course was created before July 26, 2014 (or was a copy of a course created before July 26, 2014) you will need to make sure the grade columns in the Pearson course are enabled to sync with your LMS.  For courses created after July 26 no configuration in the MyLab & Mastering course is necessary.

Q: Do I have to use the grade synchronization feature?

No, the grade sync process is opt-in. Grades will only be sent from MyLab & Mastering if the instructor elects to do so.

Q:  What if I pair my new MyLab & Mastering course with my Canvas course today, but I don’t set up grade sync until later?

That is fine. You can use the grade synchronization feature when you are ready.

Q:  I’m copying my Canvas and MyLab courses from last semester.  How will this impact grade sync?

A:  Because your MyLab course was created before July 26 you will need to go into the MyLab and enable the grade columns to sync with your LMS.

Q:  Are there any differences in copying my Canvas and MyLab courses from last semester than creating a new course?

A:  Yes!  If instructors choose to copy the Canvas course from last semester, then link that with a copy of the MyLab & Mastering course from last semester, all of the content area links, MyLab & Mastering assignments, etc. will copy into the new courses.  However, the old grade sync settings also copy, including the MyLab grade sync settings, so be sure to enable the MyLab grade columns to sync with the LMS before clicking on the Grade Sync button in Canvas.

If you have additional questions, or need additional information, please contact your local Pearson Representative.

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Canvas users seeing “last request didn’t work out” red-banner error and some page errors

Thursday, August 14 by IMG

Posted in Canvas Status |
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From Instructure:

Some users are experiencing errors in Canvas this morning when they perform certain actions, including inputting grades, accessing or updating a module item, editing pages, and others. The error messages are taking one of two forms:

  • A thin red banner across the top of the browser indicating “that last request didn’t work out”
  • A white error page with the message, “Oops, something broke”

The issue is limited to a given user’s current login session. If a user logs out and then back into Canvas, they should stop seeing the errors.

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Front Page as the Home Page in Canvas

Thursday, August 14 by IMG

Posted in Canvas |
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You can choose which page you want as the Front Page in Canvas. However, the page must be published before you’re able to select it as the Front Page. Help on choosing the Front Page is available online.

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Panopto Hotfix Thursday Morning (08.14.2014)

Wednesday, August 13 by IMG

Posted in Panopto |
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Panopto will be performing a hotfix to the Panopto System fixing an issue with the course folder names tomorrow morning from 7:30 to 8:00 AM. Panopto may be unavailable during this time.

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Construction and IMG Access

Tuesday, August 12 by IMG

Posted in IMG |
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The Foy Courtyard is undergoing construction on the Chicken Salad Chick outside of IMG’s office. Although a fence is around the area, IMG is still open and accessible through the gap near the stairs. Please call if you have any questions on how to reach IMG’s office.

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i>Clicker Registration Purge

Monday, July 28 by IMG

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Forwarding information from i>Clicker:

Every summer, we conduct a purge of the national i>clicker registration database. This year, the database purge will occur on Monday, August 4th. During the database purge, all i>clicker remote registrations entered on or before July 31st will be removed from the database. We are writing to let you know how the database purge might affect you and your students.

Please note: if your students register their i>clicker remotes through your campus LMS (e.g., Blackboard, Moodle, D2L), no action is required.

How might instructors be affected? 

A vast majority of instructors will not be affected by the database purge. When an instructor syncs his/her course roster in i>grader, the student registration information is downloaded from our national registration database and saved locally with the instructor’s i>clicker software. Changes to the database will not impact data that has already been downloaded. As a general rule, if your students register at, you should ask them to register (or re-register) their remotes at the start of each academic year.

What about instructors teaching with i>clicker over the summer?

If they haven’t done so already, instructors should sync their course rosters in i>grader before August 4th. If an instructor does not sync the course roster before the database purge, he/she will need to ask students to re-register before doing so. The student polling data will not be affected, as it is saved locally with the instructor’s i>clicker software.

How might students be affected? 

Students will only be affected if the instructor does not sync the roster before August 4th. In that case, students would need to re-register their i>clicker remotes.

Why purge the database? 

When students register their i>clicker remotes at, the data is stored in a national registration database. Because i>clicker allows students to share or sell their remotes, it is possible to have more than one student registered to the same i>clicker remote ID in the database. This is not a problem unless two students who are registered to the same i>clicker remote also enroll in the same course. To minimize this possibility, we purge the database each year and ask students to re-register their remotes.

Please send any questions or concerns to

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Registration Available for Canvas Workshops

Monday, July 14 by IMG

Posted in Canvas, Training |
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IMG is offering the following workshops beginning at the end of July:

Canvas Quick Start – Starting from Scratch on July 28, 2014 at 2:00 PM

Canvas Basics Plus – Communication Options on July 29, 2014 at 10:30 AM

Canvas Basics Plus – Quizzes on July 30, 2014 at 2:00 PM

Panopto (and Canvas) on July 31, 2014 at 2:00 PM

Canvas on the iPad on August 05, 2014 at 2:00 PM

Canvas Basics Plus – Organizing Content on August 08, 2014 at 10:30 AM

Canvas Basics Plus – Setting up the Grade Book on August 12, 2014 at 10:30 AM

Canvas Quick Start – Starting from Scratch on August 13, 2014 at 10:30 AM

These workshops are designed for faculty new to Canvas and faculty who wish to refresh their knowledge and extend their use of Canvas. More information and registration is available here: .

If you can’t make a workshop: Remember that IMG offers one-on-one walk-in help or call and make an appointment.

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Draft State in Canvas

Friday, July 11 by IMG

Posted in Canvas |
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Starting over the weekend, Draft State will be turned on by default for all Canvas courses. Draft State allows you to publish certain elements of course when you’re ready. You’ll have more control over your assignments, pages, discussions, quizzes, and modules. For example, if you want to create a module but prevent students from accessing it, you can leave it unpublished (in a draft state) until you are ready to release it to students.

This page has more information, screen shots, and links to the Canvas Course Guides for  more information:

Contact IMG if you have questions or come by and let us show you how it works.

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